Shouldn’t all of your call centre staff be able to take care of customer enquiries in English and handle a number of specific situations?
The efficient handling of enquiries, sales, troubleshooting etc. using telephone customer service centres represents an essential area in many international companies.
Although there may be standard issues to deal with, each inbound and outbound call is a unique challenge especially if neither the caller nor the employee are using their native language. Once more, standard English courses do little to prepare your staff for these situations.
Davies Business English is your partner when your call centre team needs a solid foundation for confident use of the English language for successful calls.
Inbound and outbound calls: confident with customers - in English
Davies Business English is your partner if your call centre team should be confident handling the English language - for successful communication on the phone.
With our training concept, we can train your team in the necessary communication skills to provide quality customer service. We work strictly with your internal timeline for when the call centre team must be fit for inbound and outbound calls. Davies Business English is your flexible partner with regard to the training in each group - because usually our customers need to maintain the call centre operation during the training:
We cater specifically for the probable communication situations - product or service specific.
We role-play, one-on-one, simple and more challenging situations by telephone.
Your call centre team learns to deal confidently with many different types of customers on the phone.
We set the training dates so that your project timelines are kept and you can continue to run your call centre operation smoothly.
What makes us particularly effective?
Based on your sales concepts, we can work through the ‘Customer Journey’ on the telephone in the world of the English language. The same applies to the handling of objections or de-escalation of complaint situations.
We like to create company-specific audio-visual training material, which speeds up the learning process. Advantage: This is also directly available for new employees as part of their introduction to the company at any time.